Frequently Asked Questions | (FAQ)
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Frequently Asked Questions (FAQ)
- Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and many other European and international Payment methods such as Apple pay, Google pay and Klarna.
Q: Can I modify or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 2 hours of placing it. Please contact us at falconor.cservice@gmail.com as soon as possible.
2. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping rates and delivery times will be calculated at checkout based on your location.
Q: How long does shipping take?
A:
• Domestic Shipping: 3-7 business days.
• International Shipping: 7-15 business days, depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.
3. Returns and Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused, in original packaging, and in saleable condition.
Q: How do I initiate a return?
A: Contact us at falconor.cservice@gmail.com with your order number and reason for return. We will guide you through the process.
Q: Can I exchange an item?
A: Yes, exchanges are accepted within 14 days of delivery. Contact us for assistance.
4. Product Information
Q: How do I know which size to choose?
A: Please refer to our detailed [Size Guide] for measurements and recommendations.
Q: Do you restock sold-out items?
A: Some popular items are restocked regularly. You can sign up for restock alerts on the product page.
5. Account and Privacy
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and view past purchases.
Q: Is my personal information secure?
A: Yes, we prioritize your privacy and use secure encryption methods to protect your information.
6. Contact Us
Q: How can I contact customer support?
A: You can reach us through our [Contact Us] page. We typically respond within 24-48 hours.